Returns & Exchanges

At Warner's Distillery, we take pride in the quality of our craft spirits and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, our policy ensures a straightforward resolution within 14 days of receipt.

1

Contact Support

Email our farm-based team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Documentation

If your gin arrived damaged, please attach clear photographs of the packaging and the bottle to help us process your claim quickly.

3

Secure Packaging

Ensure the item is unopened and in its original packaging; we will provide a prepaid return label if the error was on our part.

4

Refund Processing

Once we receive and inspect your return at the distillery, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing